Terms & Conditions
Privacy Policy
Effective Date: 01/01/2025
Practice Name: Healing Horizons Therapy
Therapist: Meredith Parent, LMFT (CA License #120718)
This Privacy Policy explains how your personal information is collected, used, and protected when you receive telehealth therapy services from Healing Horizons Therapy. Meredith Parent is committed to safeguarding your privacy in accordance with federal and California state law, including the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA).
1. Who This Policy Applies To
This policy applies to all current, past, and prospective clients of Healing Horizons Therapy who are physically located in California and receive services via telehealth.
2. Information Collected
To provide psychotherapy services, the following types of information may be collected:
Personal Information
Full name, date of birth, address, phone number, email address
Emergency contact information
Insurance details (if applicable)
Health Information
Medical and mental health history
Treatment progress and session notes
Diagnoses, assessments, and clinical impressions
Medication usage and referrals
Technical Information
Device and browser used to access telehealth services
IP address and session timestamps (via Alma or other platforms)
3. How Your Information Is Collected
Information is collected in the following ways:
Directly from you during intake, assessment, and ongoing treatment
Through the secure, HIPAA-compliant Alma telehealth platform
Via secure forms or email, when applicable
Automatically during the use of telehealth sessions (e.g., log timestamps, device type)
4. How Your Information Is Used
Your information is used only for purposes directly related to your care and practice operations, including:
Providing psychotherapy services
Treatment planning and progress tracking
Secure billing and administrative tasks
Coordination of care with your written consent
Responding to legal requirements (as outlined in the Terms & Conditions)
5. How Your Information Is Protected
Meredith Parent and Healing Horizons Therapy take privacy and data protection seriously:
All records are stored securely using HIPAA-compliant platforms, including Alma, which handles scheduling, billing, and video sessions.
No sessions are recorded.
Only the therapist and authorized entities involved in billing or care coordination (with consent) have access to your information.
Devices used for telehealth are encrypted and password-protected.
Email correspondence is limited to administrative matters and does not contain Protected Health Information (PHI) unless you consent to it via a secure method.
6. Disclosure of Information
Your information is never sold, rented, or shared with third parties for marketing purposes.
Disclosures may occur in the following limited situations:
With your written consent
To comply with legal obligations, such as subpoenas or mandated reporting (e.g., abuse, danger to self/others)
To third-party services (like Alma) solely for operations essential to therapy delivery, under strict HIPAA Business Associate Agreements (BAAs)
7. Third-Party Services
Healing Horizons Therapy uses Alma, a HIPAA-compliant platform that manages:
Client intake
Telehealth video sessions
Appointment scheduling
Payment processing
Insurance billing (if applicable)
Alma’s privacy practices are available at: https://helloalma.com/privacy-policy
If additional platforms (e.g., payment processors or secure form tools) are used, a list will be provided upon request.
8. Your Rights Under HIPAA and California Law
As a client, you have the right to:
Access and request a copy of your health records
Request corrections to your record
Receive a list of disclosures upon request
Revoke prior authorizations in writing (where applicable)
File a complaint without fear of retaliation
To exercise these rights, email [Insert secure practice email].
9. Data Retention
Client records are retained for a minimum of seven (7) years after treatment ends, in accordance with California law. After that time, they are securely destroyed.
10. Updates to This Policy
This Privacy Policy may be updated periodically. Any updates will be posted on the Healing Horizons Therapy website, and continued use of services indicates acceptance of the revised policy.
11. Contact Information
If you have questions about this policy, your privacy rights, or your records, please contact:
Healing Horizons Therapy
Meredith Parent, LMFT
Email: [email protected]
Website: https://healinghorizonstherapy.com
